Contact

One person reads this inbox and replies within 24 hours on business days. Put your order number in the subject line and it gets answered faster.

Escreva aqui

Chega direto na nossa fila — não passa por robô, não vira ticket, e a mesma pessoa que lê responde. Se for sobre um pedido, o número faz a resposta sair no mesmo dia.

Prefere e-mail? support@sottohome.com — o formulário acima é mais rápido porque já chega marcado.

What to send if something is wrong

1. Your order number
2. A photo of the unit with the shipping label in the same frame
3. A photo of the damage, or a 30-second video if it will not power on

With those three things we can usually approve a replacement the same day. Without them we have to ask, and it takes a week longer.