An order is an offer to buy. We accept it when we dispatch. If something is priced wrong by an obvious error, we will contact you and cancel rather than quietly ship the wrong thing.
We pick and pack once payment clears. If a payment is flagged for review we may contact you before dispatching, and we may cancel and refund an order we cannot verify.
SOTTO is a fragrance diffuser. It is not a medical device, an air purifier, or a humidifier. It makes a room smell like something. It does not treat, prevent or cure anything, and we make no health claims of any kind.
Fragrance affects people differently. If anyone in the house has a respiratory condition or a known fragrance sensitivity, be careful and start at the lowest setting.
Our liability is limited to the amount you paid for the order.