Two different situations, two different answers. We would rather be plain about which is which.
Photograph it within 7 days and another one ships. You do not pay twice, and you do not send anything back — return shipping to the factory costs more than the unit. Keep the broken one or bin it.
Send us: a photo of the unit with the shipping label in the same frame, a photo of the damage, and if it simply will not start, a 30-second video of it plugged in. That is not us being difficult — it is exactly what we need to make the factory replace it, and it means we can say yes the same day.
| Unopened, within 30 days | Refunded — return shipping on you |
| Opened or used | We can't take it back |
| Faulty, 30–90 days | Replaced — you cover shipping only |
| After 90 days | 50% off a replacement unit |
We replace a failed unit once. If a second claim comes in on the same order we will refund you instead and stop selling to that address. Almost nobody does this — it is here because the people who do it ruin the policy for everyone else.